Most of us have experienced poor quality issues at least once while on the air - when the camera image becomes blurry and audio gets the robotic effect. This is super frustrating since the issue affects not only the broadcast itself but also the host's reputation.

When it comes to troubleshooting, the biggest challenge begins. Broadcasting is a complex process that is influenced by a lot of factors so you never know where to start. However, experience shows that most of the time, what causes these problems is connection. And this is what we're going to learn more about in this article. 

How to check the network quality? 

In your production studio you will see the following indicator that is sensitive to network environment changes. It uses a complex algorithm that ingests network data and computes a score every 2 seconds. Degradation of available bandwidth, packet loss, or network jitter may reduce the quality of your camera image. 

This scale is simple-to-understand, it goes from 5 (very good network) to 1 (very bad network). Let's have a closer look at each level separately. 

Note, the Network Quality Level is not an absolute metric but a score relative to what you are demanding from the network. For example, your Quality Level can be 5 while you are communicating low-quality video but it drops to 1 as soon as you change the video to be HD even if the network does not change at all in the process.

What is the solution? 

Here are a couple of things for you to double-check on: 

  1. Use wired connection
    Wi-Fi is obviously more convenient than wired Ethernet cables, but Ethernet still offers a more stable connection. 
  2. Run a test

       We cannot give you a strict upload speed at which everything will work perfectly,          but we do recommend to try with the minimum of 3 mbps(3000 kBits/sec).

       You can check your Internet speed here: https://networktest.twilio.com 

    3. Try off-peak hours
         If you’re on a public or shared Internet connection, you may experience slow                 internet during early evenings and weekends.

    4. Close all unnecessary tabs and background applications
       
This will not only free up space for new pages but also prevent you from running          out of memory. 

That's basically it! Have a smooth broadcast ;)
Should you have any more questions, you can always reach out to us using the chatbox on the website. 

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