To transfer your paid subscription to another account, follow these steps:

  1. Start a Free Trial on with the new account you wish to transfer your subscription to.
  2. Contact Support from the account with a paid subscription and provide the name and user ID of the new account. To locate user ID, visit and go to 'My Profile':

The user ID will be found in the browser's address bar:

Other things to know

  • We can only transfer paid subscriptions. Broadcasts and customization are connected to a particular Be.Live account and therefore will not be transferred to the new one.
  • The process takes up to 14 business days to complete.
  • If you are not the owner of the account, kindly provide an invoice for a past payment or transaction ID for verification and confirmation purposes.

Other Resources

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