Joining via desktop/laptop
If you cannot join your broadcast because your camera is not connected - it means that something went wrong. How to fix it? Check the options below :)
1. Check if Be.Live has access to your camera and mic
To do so, please, paste into your address bar and go to chrome://settings/content/camera (for camera) and chrome://settings/content/microphone (for microphone), under "Allowed" should be https://studio.belive.tv:443
When connecting your camera, the following window can pop up. Please, press "Allow" so that Be.Live has access to your camera/mic!
Just in case, you can check if Chrome has access to your camera and microphone by pressing on the lock in the address bar.
2. Refresh the page
First of all, please, try to refresh the page and connect your camera again.
3. Make sure you have the latest version of Chrome and clear your cache
4.Reboot your computer
Rebooting a computer helps in most of the cases, that's why, please, do that :)
5. Check whether there is other software which is using a camera
Please close all of the necessary software. Even if there are no open windows, please, check your Task Manager, there always might be some programs running on the background.
6. Run the test
This test will help you to understand does Chrome have access to your camera and whether your camera and microphone work at all. If you get results like this
It means that there are either some problems with your camera and microphone or Chrome doesn't have access to your camera.
Please check your device or try with another one. If it's an external camera/mic, try plugging it out/in.
Sometimes there appear problems with reflexive connectivity.
It might indicate problems between Be.Live and your network. Try using an incognito window, disabling AdBlock or switching to another network.
7. Try in an incognito window
Please, try to follow the invitation link in an incognito window (Command+Shift+N for Mac, Ctrl+Shift+N for Windows). If it works there, there is a Chrome extension that blocks your camera access – disable the extensions one by one in the regular window to find which one affects your camera.
Joining via phone
First of all, it's worth mentioning that joining via mobile device is less stable way than joining via computer. That why, if you have an opportunity, it's better to connect via your desktop/laptop.
If you join a broadcast via your phone and experience some problems with video or audio, please follow next steps:
- Close the application and try to follow the link again
If it didn't help, please
2. Re-install Be.Live app.
And if it didn't help over again, please
3. Reboot your phone and give it one more try
Nothing helps? We are very sorry about this experience! Please, contact our Support, we'll do our best to help you out!